Return Policy

Last Updated: March 31, 2026

Our Return Policy

At Rings By Irina, your satisfaction is our priority. We stand behind the quality and craftsmanship of every piece we create. If you are not completely satisfied with your purchase, we accept returns within 14 days of delivery.

Return window

You have 14 days from the date you receive your order to initiate a return. After this period, we are unable to accept returns or exchanges.

Eligibility for returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unworn condition

  • The item must be free from damage, alterations, or signs of wear

  • The item must be returned in its original packaging

  • Custom-made and personalized pieces may not be eligible for return unless they arrive damaged or defective — please contact us to discuss your specific situation

How to initiate a return

To start a return, please contact business owner Irina directly. We will guide you through the return process and provide return instructions.

Irina - Rings By Irina

Email: original.jewelry@yahoo.com
Phone: +1 (747) 444-8564
Please include your order number and the reason for your return when reaching out. We will respond within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Damaged or defective items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will work with you to arrange a replacement, repair, or full refund at no additional cost to you.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out to Irina directly:
Email: original.jewelry@yahoo.com
Phone: +1 (747) 444-8564